Woodforest National Bank open lobby hours and customer phone number

I love this bank so much they helped me out with every single question that i asked.

I am just getting really frustrated because it will be going on 2 weeks and I haven't heard an updated on anything for my case,I turned in so many documents that they needed and I thought that would help the best way as possible. I understand it takes time but all I want is a time frame.I am a single parent with a 2 yr old little with cancer and I just hate that every time I call they are rude and say they don't know to anything I asked.I really love banking but I hate that I cant get a time frame on it.I called around other banks and they have time frames for things exactly like this as well.